Last updated: 2 August 2026
At Smout's Waste Management, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us, or use our waste management services.
Information we collect
When you contact us or request our services, we may collect information including:
• Your name
• Telephone number
• Email address
• Property or business address
• Details about the services you require
• Any photographs or information you provide to help us provide a quotation
We may also collect limited technical information when you visit our website, such as your IP address, browser type and information about how visitors use our website. This helps us improve our website and services.
How we use your information
We use your information to:
• Provide quotations and arrange waste collection services
• Communicate with you about your booking or enquiry
• Carry out our services safely and efficiently
• Provide invoices and maintain business records
• Meet our legal and regulatory obligations
• Improve our website and customer experience
We will only use your information where we have a lawful reason to do so.
How we protect your information
We take reasonable steps to keep your personal information secure and prevent unauthorised access, loss or misuse.
Your information is only kept for as long as necessary to provide our services, meet legal requirements, or resolve any disputes.
Sharing your information
We do not sell, rent or trade your personal information.
We may share information where necessary with trusted third parties, such as:
• Accountants or financial service providers
• Website hosting and software providers
• Regulatory bodies where we are legally required to do so
• Waste facilities where information is required for compliance purposes
Any third parties we use are expected to handle your information securely and in accordance with data protection laws.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies may collect information such as website usage statistics and visitor preferences.
You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy.
Your rights
Under UK data protection law, you have the right to:
• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your information where appropriate
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on consent
If you would like to exercise any of these rights, please contact us using the details below.
Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites, and we recommend checking their privacy policies before providing personal information.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Smout's Waste Management
Email: enquiries@smoutswastemanagement.co.uk
Telephone: 07368220170
If you are unhappy with how we have handled your personal information, you have the right to make a complaint to the Information Commissioner's Office (ICO).
